We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

We currently ship within the United States.

Orders are typically processed within 1–3 business days. Standard delivery usually arrives 6–15 business days after shipment. Expedited options at checkout are faster.

Yes! Standard shipping is free on all US orders over $70. Orders under $70 ship for $8 standard or $15 express.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Every product page lists the plush's size and weight class — check the title and description. You can also compare them all on our Find Your Cuddler page. Still unsure? Contact us and we'll help you pick.